Cruise Certificates 4 Two
FREQUENTLY ASKED QUESTIONS
Q: What's included in the cruise?
A: Each Cruise Certificate entitles your client and their spouse, or guest, to a 5 Day/4 Night cruise to Mexico, the Bahamas, or the Western Caribbean aboard a Super-Liner Luxury Cruise Ship. Their vacation includes a beautiful interior stateroom (based on double occupancy), all onboard gourmet meals, buffets and snacks, 24 hour complimentary room service, dozens of exciting daily shipboard activities, a wide range of nightly entertainment, first run movies, and fabulous ports to visit and shop.
Q: How long is the Cruise Certificate good for?
A: Your clients will have 18 months from the issue date to book and complete their cruise.
Q: Are there many sailing dates to choose from, or just a handful?
A: Your client will be able to choose from a large selection of itineraries, from many ports of departure. We desire to give each cruiser a great selection of cruises and itineraries to meet each person's unique travel needs.
Q: What kind of accommodations do my clients get?
A: They get a beautiful interior stateroom aboard a luxury cruise ship, comparable to a 4-5 star hotel. The inside stateroom, although not as large as traditional rooms on land, are tastefully decorated, and include amenities such as 24-hour complimentary stateroom service and a pampering staff to make their stay comfortable and enjoyable.
Q: Can my clients get a nicer stateroom?
A: Yes. Cruisers can upgrade to a higher deck, an outside stateroom with an ocean view, an outside stateroom with a balcony, a family cabin or a suite. There will be an additional upgrade fee to cover the cost difference, based upon the port of departure, travel dates, and the cruise ship and ports selected. All upgrades are subject to availability.
Q: Can they take a longer cruise and pay the difference?
A: Yes. A cruise certificate can be extended up to an 8 Day/7 Night cruise vacation, at our special group rates. Any extended cruise is subject to availability based on port of departure, travel dates, the cruise ship and ports selected, and room allocations.
Q: What ports are available?
A: Los Angeles, Miami, Canaveral, New Orleans and Galveston. We also offer cruises from many seasonal ports. Ports of departure are based upon specific cruise ships, itineraries and travel dates, and are subject to availability.
Q: What if my clients want to bring their kids or another couple?
A: They can bring additional cruise guests and will receive our special group rate pricing. Kids or guests in the same stateroom are usually at a significantly discounted rate. We will always do our best to book additional guests on the same deck, and even arrange for them to have the same table for dining reservations.
Q: Is there a kids program offered?
A: Yes. For kids of all ages, and for no additional fee, young cruisers will spend time with qualified counselors and cruise staff. Under their experienced supervision, kids will enjoy games, activities, crafts, movies, parties, contests, great kids meals, desserts, and much more!
Q: How should they pack for the cruise?
A: Cruise travel is like vacationing at other resorts. They should plan to go casual during the day. Dress code for the evening ranges from a dark suit or formal attire, to a sport coat and tie, to casual resort wear. They can plan on one evening to get dressed up. Shorts and T-shirts are not allowed into the main dining room during dinner.
Q: What if my client is on a special diet...can they get healthier meals?
A: No problem. All cruise lines offer guests with dietary restrictions a wide range of healthy choices. They would simply notify the Cruise Coordinator of their needs when booking, and then sit back, relax, and enjoy great meals!
Q: Can they celebrate a “special occasion”?
A: Absolutely. Special packages are available for all occasions, including such things as flowers, pictures, decorating staterooms, fruit & cheese trays, wine and champagne, chocolates, even baking them a cake. Your client just needs to let their cruise coordinator know about the occasion so they can assist them in making it “special.”
Q: What other costs are my clients responsible for?
A: Cruise Certificate recipients are responsible for port charges, taxes, customs and fulfillment fees. In addition, they are responsible for transportation to and from the port, gratuities, bar beverages, gambling, selected spa services, personal expenses and shore excursions.
Q: What if they need to cancel or reschedule their cruise?
A: Once their cruise travel is booked, any changes or cancellations are subject to an administration fee or cancellation fee. These fees may vary depending upon the number of day's prior to travel, when the changes or cancellation takes place. Cruise insurance is available to protect travelers for medical emergencies and trip cancellation loss. Insurance is recommended and can be purchased at the time of booking their cruise, and is subject to the terms and conditions of the policy.
Q: Are there Medical Services on board the ship?
A: Yes. Should anyone require medical attention while onboard, the infirmary staff is available 24 hours per day. There will be a customary charge for medical assistance, if needed.
Q: What about needing a passport?
A: Proper travel documents are required throughout the cruise, and is the responsibility of the guest. Any guest traveling without proper documentation will not be allowed to board the ship and no refund of the cruise passage will be given. Please Log on to www.travel.state.gov for passport requirements.